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Our Shipping & Return Policy

RETURN POLICY

We greatly appreciate your order however, due to the nature of our products, we do not accept returns or exchanges for non-defective items. Please take the time to double check that your order is correct before you complete your order.

Although we inspect every piece before it is shipped to ensure the best quality possible, it is possible to received a damaged item. If you think that you have received a defective item, please feel free to contact us within 3 business days.

In addition, human errors are possible and mistakes happen. If you were sent incorrect items, please contact us as soon as possible so that we can work to correct the issue. If the item is out of stock, we will issue a refund or provide store credit.

CUSTOM ORDERS

Please note that custom orders can take 7-20 days to complete, depending on the item. 

Shipping Options

We offer several different shipping options so our customers may select the shipping option which best suits his or her needs. Below is a list of all the shipping options we offer along with explanations of each method. Please review all the shipping information below before selecting your preferred method as the method you select will determine how long it takes for your package to arrive and how a shipping claim is handled, if necessary. If you aren’t sure which method is right for you, please don’t hesitate to contact us and discuss your options. Please note, your shipping options may be limited by your location or the items you purchase.  Please allow additional 6-10 business days for transit.

  • Free Shipping: 5-7 Days - Available for all orders over $75.00. This calculation is based on your discounted order subtotal. Therefore, the order subtotal after all discounts are applied must be at least $75.00 to qualify. Only available in the contiguous 48 states. Not available to Alaska, Hawaii, or U.S. Territories such as Guam, Puerto Rico or the U.S. Virgin Islands. We will choose the carrier and method based on the specifics of your order. We typically use USPS Priority Mail, but we reserve the right to select other carriers and methods. Not a guaranteed service. Please note, we are unable to convert orders to Free Shipping after they are placed, so be sure to check that you have selected Free Shipping before completing the Checkout process. Also, please be aware that certain items such as heat presses or chemicals may be required to ship via certain methods. In such a case, Free Shipping will not be an option.

  • USPS First-Class Package Service: 5-7 Days - Available for orders with a weight of 13 ounces or under shipping to anywhere in the U.S. The price of First-Class Mail is provided directly by the USPS and we do mark-up the price above the actual cost by $1.75. Please remember this is essentially the same service as dropping a letter in the mail and will take approximately the same amount of time to arrive to you as would a letter sent to you from us. Not a guaranteed service.

  • USPS Priority Mail: Live ESTIMATED Transit Time - This service is available for orders shipping to anywhere in the U.S.  regardless of order subtotal but with a maximum weight limit of 75 pounds. The price and estimated transit time are provided directly by the USPS. We do not mark-up the cost of shipping nor do we have any control of the estimated transit time or when your package actually arrives. Not a guaranteed service.

  • Local Pick-up: If you live in the Central Arkansas area or you are willing to make the drive from wherever you live, I would love to serve you in person!

  •  Pick up option is available  in Saline County Arkansas with arrangements made for time and place when order is placed.  

  • Pick up time is Friday 3:30pm-5pm or  Saturday 10:15am-noon, and Some Sundays.  I will let you know what vehicle to look for day of pick up. 

  • Please contact me at Trina@kutitoutkeepsakes.com for arrangements or message me on Facebook. Kut It Out Keepsakes By Trina  (This is the fastest method of Local Pick-up available.)

 

Key Points to Remember about Shipping

  • If you have a time-sensitive order, we highly recommend selecting a guaranteed shipping method such as USPS Priority Express Mail as shipping charges are not refundable for any of the non-guaranteed services. Please note, if you select a guaranteed service and your package is lost, necessitating a reshipment, the shipping fee will not be refunded if you require the same service on the replacement order.

  • If we fail to ship an order within the time-frame we have stated, we will take corrective action to attempt to satisfy you as a customer.

  • If we ship you the incorrect product, we will work with you to remedy the situation. Please see the Incorrect/Missing Items Policy section of our Terms & Conditions for further details.

  • If we ship to you via a method other than what you selected or otherwise make a mistake in shipping your order, we will take the necessary steps to make it up to you.

  • As mentioned, we do not make a profit from shipping and instead simply pass along what the carrier charges. This includes passing along discounts we receive from the carriers, rather than make a profit on shipping. In fact, since one of our options is Free Shipping, we typically lose money on shipping.

  • As stated, we have no control over the shipping method you select, the estimate the carrier provides, and we are not able to hold them accountable for delivering within the estimated time-frame. Therefore, we are only able to provide remedies for issues within our control and are not able to provide any compensation for problems beyond our control, such as a non-guaranteed shipping method taking longer than the estimate provided.

  • Please keep in mind during the holiday season that our friends at the USPS can sometimes be overwhelmed with the volume of packages being shipped. All carriers hire temporary help for the holiday season and have most of their regular employees working overtime to make sure you receive your order in a timely manner. Nonetheless, time in transit can be increased beyond the initial estimate provided and sometimes packages can be lost. The USPS are staffed by people doing their best to make the holidays enjoyable, just like you! Time in transit and the number of lost packages typically go up during the holiday season. If your package is impacted during the holiday season, we understand how upsetting it can be and we will work with you to correct the situation as quickly as possible.

  • The tracking number provided to you via email will give you the best information as to what is going on with your package. We do not have any information beyond what the tracking services provided by the carriers states. Further, the carriers do not have any information beyond what the tracking information shows. The carriers don’t have a special tracking system, they simply provide consumers access to the systems they are using internally.

  • While getting your order to you is a top priority for us, delivering on time is a priority for the carriers and receiving an order later than expected can be very frustrating, a late shipment is not a life or death situation.

 

GUARANTEED SERVICE vs. NOT Guaranteed Service

If the shipping method you select is guaranteed, the carrier providing the chosen shipping method is guaranteeing either the arrival date of your package or the number of days your package is in transit. If the package takes longer to arrive than the guaranteed time, the carrier will refund us the shipping charges and we will in turn provide you with a refund of the shipping charges.

If you select a method of shipment which is not guaranteed, the time frame for arrival is an estimate only. If your package arrives later than the estimate given for a non-guaranteed service, the shipping fee is not refundable. We understand how frustrating this can be, but we do not have any control of the package once it leaves our facility. If the carrier takes longer to deliver the package than estimated for a shipping method which is not guaranteed, they do not provide us with a refund of the shipping charges and therefore, we cannot provide you with a refund of the shipping charges.

 

Arrival Date Policy

The time it takes to receive your order is determined by when you place your order and which shipping method you select. If you place your order before 2:00 pm on a weekday that isn’t a holiday, your order will be shipped out the same day. Keep in mind, a holiday falling in between your order date and the date your package is estimated to arrive may impact when you receive your order. Please consult the carrier’s website of your chosen shipping method to see what holidays, if any, may impact your delivery. If the shipping method you selected provides days in transit rather than an estimated delivery date, please start counting business days from the day after your order was picked up. Your order will most likely arrive on the estimated delivery date or the last day of expected days in transit but may be delivered afterward if you did not select a guaranteed shipping method.

After the carrier has accepted your order, we will send you a shipping notification email with the tracking number for your shipment. The tracking number is the best way to follow your order’s progress. We do not have any additional information about your package beyond what is provided by the carrier. Further, the carriers typically do not have any additional information about your package beyond what the tracking information posted on their respective websites. If your order does not arrive by the estimated arrival date and you selected a guaranteed shipping method, please contact us as soon as possible so we may begin the process of resolving the situation. If you did not select a guaranteed shipping method, please wait at least three additional business days before contacting us as orders that are later than estimated typically will arrive by then. See our Late Order Policy or our Lost Order Policy directly below for additional details.

 

Late Order Policy

If your order does not arrive by the estimated delivery date for a guaranteed service such as UPS Next Day Air, please contact us immediately so we may resolve the situation. How we resolve the situation will depend upon the individual circumstances of your order. Possible solutions include but are not limited to refunding the shipping fee, reshipping your order, providing you with Customer Reward Points or any other solution we deem fit to rectify the issue.

Please keep in mind, as long as the tracking information says “In Transit”, the package is still in transit it to you and unfortunately, our hands are tied and we cannot provide any further assistance to get your package delivered any faster. We sympathize the carrier let you down by exceeding the estimated transit time, but the carrier is an independent business outside of our control. As stated above under “Shipping Options” and “Key Points to Remember About Shipping”, please be sure to select the shipping method that is best for the circumstances of your order as we are just as much at the carriers’ mercy as you are when it comes to the delivery date of a non-guaranteed service. The carrier does not consider your order lost unless the tracking information has stated “In Transit” for 15 days with no movement on the package. We will not make you wait this long, but again, please see our Lost Order Policy below for further details. If the tracking information states anything other than “In Transit”, please contact us so we may investigate the matter further.

In the case of the USPS, sometimes orders can be delayed and show no movement for a day or two. If this happens to your order, we suggest signing up for “Text & Email Updates” on the USPS website (located below where your tracking information appears) as signing up for updates is usually enough to get the package moving again. If you contact us about your order showing “In Transit” with no movement before seven days has elapsed, we will do this for you, but we are unable to do anything else.

Again, if you are a commercial customer/business, we cannot be held accountable for the promises you make to your customers and will not provide compensation for lost revenue due to missed deadlines stemming from circumstances outside of our control such as a package which was damaged or delivered late by the courier. While we certainly sympathize with your situation, we have no control over any shipping companies and cannot make any guarantees to our customers beyond the guarantees the shipping companies provide to us.

 

Lost Order Policy

A package is not lost if it’s tracking information still states “In Transit”. This applies to guaranteed shipping methods and non-guaranteed methods alike. If the tracking shows “In Transit”, please consult our Late Order Policy above for further details. If the tracking information states something other than “In Transit”, it is still possible your order is on the way to you and not lost. Please contact us so we may investigate the situation and determine if the package is lost. If your package has stated “In Transit” with NO movement for more than seven business days and you have already signed up for “Text & Email Updates” as noted above in our Late Order Policy above, we will consider the package lost and treat it accordingly. SPECIAL NOTE: The USPS does not consider a package lost unless it has been 15 DAYS with no movement, so please understand we are going above and beyond USPS policy and taking a risk/incurring additional cost to provide our customers a faster resolution. It is still possible the original package may be delivered within the 15-day window after we have considered the package lost. If this occurs, please contact us so we may send you a return service label (RSL) to return the extra order.

If a package is lost, we will reship your order or provide you with a refund of the items only (unless it is a guaranteed shipping method, in such a case please see GUARANTEED SERVICE vs. Not Guaranteed Service above for further details) as mutually agreed upon by you and us. We will then file a claim with the carrier to recoup the lost funds. Please do not attempt to file a claim with the carrier as it may jeopardize our ability to do so and thus remove our ability to ship you a replacement order or provide you with a refund. If your order is lost, you may be contacted by the carrier about said order. If so, and the carrier asks you if you received your order, please understand they are inquiring about your original order and not the replacement order. Please tell them “no”, that you did not receive your order because if you tell them “yes” in reference to receiving the replacement we sent, they will assume you mean the original and thus deny our claim.

 

Same Day Shipping Policy

We know how important it is for our customers to receive orders in a timely manner, I am a one person team and work full time job as well at the military. I will do my best to get all orders out in a timely manner.  (Please make sure you enter your address correctly as your order will be delayed if you do not. Further, if your billing address does not match the address on file for the card you used to place the order, this may delay your order as well.) Once your order is shipped, the order status is updated in our store and you are sent a notification email which includes the tracking number. Please note, we make every effort to keep the inventory levels listed on our website up to date, but mistakes can happen. If we receive an order for an out of stock item, we will contact you as quickly as possible to resolve the issue.

International Shipping Policy

Currently, we do NOT offer shipping outside of the United States. If you live internationally, we recommend contacting a freight forwarder within the U.S. to determine the cost and viability of having your order shipped to the freight company and then forwarded to you.

 

A Special Note About Holiday Shipping

Please keep in mind this holiday season that our friends at the USPS and UPS have been overwhelmed with the volume of packages being shipped. All carriers have hired temporary help and have most of their regular employees working overtime to make sure you receive your order in a timely manner. None the less, time in transit can be increased beyond the initial estimate provided and sometimes packages can get lost. The USPS and UPS are staffed by people doing their best to make the holidays enjoyable, just like you!

Privacy Policy

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sweetsassytransfers@gmail.com

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - Wix

Our store is hosted on Wix Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through  Wix’s data storage, databases and the general Wix application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Wix's Terms of Service Wix Payments Terms of Service | Wix.com or Privacy Statement About Privacy | WIX.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Wix to store information about your session (referrer, landing page, etc).
_Wix_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_Wix_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@kutitoutkeepsakes.com

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